Cancellation and refund policy

The Hidden Trails, a travel brand of RR Global Ventures LLP, arranges travel services through hotels, DMCs, transport providers, activity operators, airlines and other service partners. Cancellation and refund conditions may therefore vary depending on the services booked.

1. Cancellation by Customer

Cancellation requests must be made in writing through the official contact details provided at the time of booking.

Applicable cancellation charges will depend on:

• The cancellation terms of the respective supplier/service provider
• The date of cancellation
• The type of booking
• Peak season, special-event or promotional conditions
• Any non-refundable components

The applicable cancellation terms will normally be communicated in the quotation, booking confirmation or invoice.

2. Refunds

Where a refund is applicable, it will be processed after the relevant supplier confirms the refundable amount.

Refunds may be subject to:

• Supplier cancellation charges
• Non-refundable components
• Airline/hotel/activity cancellation rules
• Payment gateway or transaction charges, where applicable
• Any other charges specifically mentioned in the booking terms

Refunds will generally be made to the original payment method, subject to applicable processing timelines.

3. No-Show & Unused Services

No refund will normally be available for:

• No-shows
• Late arrivals
• Unused hotel nights or services
• Early departure
• Voluntary cancellation of part of a trip after commencement

unless specifically permitted under the applicable booking or supplier terms.

4. Cancellation by The Hidden Trails / Supplier

If a service is cancelled or becomes unavailable due to circumstances beyond our reasonable control, including supplier closure, weather, natural events, road conditions, government restrictions or operational reasons, The Hidden Trails will make reasonable efforts to provide an alternative or assist with applicable refunds.

Any refund will be subject to the amount actually recoverable from the relevant supplier, unless otherwise required by applicable law or specifically agreed in writing.

5. Changes to a Booking

Changes requested after confirmation may attract additional charges, fare differences, supplier penalties or cancellation charges, depending on availability and the applicable supplier terms.

6. Special & Non-Refundable Bookings

Certain bookings, including special offers, peak-season bookings, advance-purchase rates, event-period bookings, permits, activities and selected accommodation or transport services, may be partially or completely non-refundable.

The applicable terms will be mentioned before confirmation wherever reasonably possible.

7. Refund Processing

Once the refundable amount is confirmed, The Hidden Trails will initiate the refund process within a reasonable processing period. The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.

8. Important Note

The specific cancellation and refund terms stated in your final quotation, invoice or booking confirmation will apply to your booking and should be read carefully before making payment.

For cancellation or refund assistance:

See also: Terms and conditions and Privacy policy